Terms of Service

1. Acceptance of Terms

By visiting our website or placing an order with Little Things Worth Saying ("we," "us," "our"), you agree to these Terms of Service. If you do not agree, please do not use our site or place an order. We may update these Terms from time to time; the version posted at the time of your order applies to that order.

2. Our Products

We sell personalized keepsake gift sets consisting of 10, 30 or 60 individual message cards presented in a gift box, built around messages, memories, or well-wishes that you provide. Product dimensions, materials, and packaging are as described on our website at the time of purchase and may vary slightly between production runs. Colours may appear slightly different on screen than in person.

3. Personalization Content and Content Standards

Each order includes text or content that you personally provide for us to print (your "Personalization Content"). You are solely responsible for the accuracy, legality, and appropriateness of everything you submit.

Racist, hateful, or threatening language has no place in our products, without exception. We will not accept, produce, or ship an order that contains language that demeans or attacks someone based on race, ethnicity, religion, gender, sexual orientation, disability, or any other personal characteristic; language intended to threaten, intimidate, or incite violence against a person or group; or slurs, hate symbols, or coded hate speech. This applies regardless of who the message is directed at, including the recipient of the gift, and regardless of whether the language is framed as a joke.

By submitting Personalization Content, you confirm that it does not contain, and you agree not to submit:

  • content that is illegal, defamatory, obscene, or that infringes another person's rights (including copyright, trademark, or privacy rights); or

  • any other content we reasonably consider inappropriate for a personal keepsake gift.

We reserve the right, at our sole discretion and without liability to you, to refuse, cancel, or decline to process any order containing Personalization Content that violates this policy, at any stage of production, and we are under no obligation to print, ship, or provide a replacement for such content. If we cancel an order for this reason after payment, we will refund the amount paid, less any costs already incurred for materials or production, unless otherwise required by law. We may, but are not obligated to, contact you to request a revision before cancelling.

4. Orders and Payment

Orders are placed and paid for through our website. Prices are listed at checkout and are subject to change without notice, though a price change will not affect an order you have already placed. Payment is due in full at the time of order. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, errors in pricing or product information, or suspected fraudulent activity.

5. Shipping and Delivery

We ship worldwide. Estimated delivery times vary by destination and are provided for convenience only; they are not guaranteed, and we are not responsible for delays caused by shipping carriers or other events outside our control. Depending on your destination, your order may be subject to customs duties, taxes, or import fees charged by your country on delivery; these are your responsibility and are not included in the price you pay us. Risk of loss passes to you once your order is handed to the shipping carrier. You are responsible for providing a complete and accurate shipping address; we are not responsible for orders delayed or lost because of an incorrect address provided at checkout.

6. Returns, Refunds and Cancellations

Because every order is personalized to you, we do not accept returns or exchanges except where the product arrives damaged, defective, or materially different from what you ordered. If that happens, contact us within 7 days of delivery with photos of the issue, and we will offer a replacement or refund at our discretion.

Once production has begun, orders generally cannot be cancelled or changed, since your cards are printed specifically for you. If you need to cancel or change an order, contact us as soon as possible and we will do our best to accommodate you before production starts.

7. Intellectual Property

All website content, branding, logos, designs, and card layouts are the property of Little Things Worth Saying and may not be copied, reproduced, or used without our written permission. You retain ownership of the Personalization Content you submit, but you grant us a limited licence to reproduce it solely to produce and fulfill your order.

8. Limitation of Liability

To the fullest extent permitted by law, Little Things Worth Saying is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including emotional distress related to the personal nature of our products. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms limits any liability that cannot be excluded under the consumer protection law that applies to you.

9. Indemnification

You agree to indemnify and hold Little Things Worth Saying harmless from any claims, damages, or expenses (including reasonable legal fees) arising from the Personalization Content you submit, including any claim that it infringes another person's rights or violates the content standards above.

10. Privacy

We collect the personal and order information needed to fulfil your order (such as your name, shipping address, and Personalization Content) and handle it in accordance with our Privacy Policy. We do not sell your personal information. For more detailed information, see our Privacy Policy.

11. Changes to These Terms

We may revise these Terms at any time by posting an updated version on our website. Changes apply to orders placed after the update; they do not retroactively apply to orders already confirmed.

12. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in that province, without regard to conflict-of-law principles. Any dispute will be resolved in the courts of British Columbia. If you are a consumer resident in a country whose law gives you rights that cannot be waived by contract, including the right to bring a claim in your home courts, nothing in this section limits those rights.

13. Contact Us

Questions about these Terms or an order can be sent to info@littlethingsworthsaying.com.